Can all sectors of the hospitality and tourism industry be influenced by the innovation of Blockchain technology?

Abstract

Purpose

This paper aims to provide a general introduction to Blockchain technology and how it can be used within the global hospitality industry. In particular, this paper speaks to three industry sectors where Blockchain technology is currently in use.

Design/methodology/approach

This paper draws on the perspective of an academic who also continues to serve as an industry practitioner within the field of hospitality technology. To this end, the paper provides several examples as to how Blockchain technology can be used to further advance the hospitality profession within a number of different industry sectors.

Findings

Blockchain technology is being used now within the hospitality industry for both practical and strategic purposes. It can be used in most sectors of the profession and will continue to be used within the hospitality industry for many years ahead. The technology is still relatively new and will continue to become more advanced and sophisticated with the passage of time.

Practical implications

Many hospitality industry examples are provided as to how Blockchain technology can be used to improve operational effectiveness, efficiencies and overall profitability.

Originality/value

This paper adds value and contributes to the literature relating to Blockchain technology applications in the international hospitality industry. It represents current and future use that can and should be taken into consideration by both the hospitality industry and academia.

Citation

Willie, P. (2019), "Can all sectors of the hospitality and tourism industry be influenced by the innovation of Blockchain technology?", Worldwide Hospitality and Tourism Themes, Vol. 11 No. 2, pp. 112-120. https://doi.org/10.1108/WHATT-11-2018-0077