TY - JOUR AB - VL - 18 IS - 1 SN - 0954-478X DO - 10.1108/tqmm.2006.10618aaa.001 UR - https://doi.org/10.1108/tqmm.2006.10618aaa.001 AU - Alex Douglas Dr PY - 2006 Y1 - 2006/01/01 TI - TQM is alive and well T2 - The TQM Magazine PB - Emerald Group Publishing Limited Y2 - 2024/09/21 ER -