TY  - JOUR
AB  - 
VL  - 12
IS  - 5
SN  - 0954-478X
DO  - 10.1108/tqmm.2000.12.5.355.1
UR  - https://doi.org/10.1108/tqmm.2000.12.5.355.1
AU  - Narasimhan K.
PY  - 2000
Y1  - 2000/01/01
TI  - Managing Quality (3rd ed.)
T2  - The TQM Magazine
PB  - Emerald Group Publishing Limited
SP  - 355
EP  - 356
Y2  - 2024/04/25
ER  -