13th Toulon-Verona Conference, “Excellence in Services”


The TQM Journal

ISSN: 1754-2731

Article publication date: 23 August 2011



Claudio Baccarani, P. and Jacques Martin, P. (2011), "13th Toulon-Verona Conference, “Excellence in Services”", The TQM Journal, Vol. 23 No. 5. https://doi.org/10.1108/tqm.2011.10623eaa.001



Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

13th Toulon-Verona Conference, “Excellence in Services”

Article Type: Introduction to TVC section From: The TQM Journal, Volume 23, Issue 5

University of Coimbra, Portugal, September 2010, Best paper awards

A total of 120 delegates attended the 13th Toulon-Verona Conference and 85 research papers were presented. The papers were first evaluated by the Chairs of the session in which they were presented, then by the Conference’s scientific committee. The two best papers were selected for publication in this Journal.

Professor Claudio Baccarani, Professor Jacques MartinConference Chairs and Organizers

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