Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals

Abstract

Purpose

This study aims to explore the lean leadership factors influencing the effectiveness of lean healthcare performance at hospitals.

Design/methodology/approach

A total of 217 healthcare professionals’ responses were included for data analysis. The data were analyzed using the partial least square technique.

Findings

The findings revealed that improvement culture, gemba (hands-on approach), hoshin kanri (goal-oriented) and qualification are the crucial lean leadership factors that positively influence the effectiveness of lean healthcare performance at hospitals. The results indicated that the self-development of lean leaders has no significant impact on the effectiveness of lead healthcare performance.

Originality/value

The findings of this study could contribute to the healthcare institutions in Malaysia perceive the benefits of lean healthcare and show a positive intention of using lean leadership principles.

Citation

Ong, K.Y., Zailani, S., Kanapathy, K., Rahman, M.K., Mamun, A.A. and Bhuiyan, M.A. (2023), "Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals", The TQM Journal, Vol. 35 No. 7, pp. 1815-1829. https://doi.org/10.1108/TQM-04-2022-0137