From individuals to the organization: A transactive memory system perspective on multilevel entrepreneurial learning

Abstract

Purpose

This study aims to develop a process model that details the mechanisms and learning processes by which entrepreneurial learning transpires at multiple levels in the organization. Using the transactive memory system (TMS) framework as a reference, the model specifies how individual streams of knowledge are routinized in nonhuman elements and, over time, become embedded in organizational routines and procedures.

Design/methodology/approach

The research uses a case-study methodology building on 18 in-depth semi-structured interviews, 20 h of non-participative observations and internal company documents.

Findings

The study demonstrates that knowledge is channeled from individuals to the organization via mechanisms that operate at the venture-team level – principally externalizing distinctions; rotating task work; co-constructing the task; and routinizing behavior. These mechanisms are fundamental for creating knowledge repertoires on which team members can build and for channeling different knowledge domains into the organization.

Originality/value

The study offers a dynamic view of entrepreneurial learning, underlining the structural and transactive components of TMS as being foundational for embedding knowledge in organizational routines and procedures.

Citation

El-Awad, Z. (2019), "From individuals to the organization: A transactive memory system perspective on multilevel entrepreneurial learning", The Learning Organization, Vol. 26 No. 6, pp. 617-630. https://doi.org/10.1108/TLO-04-2018-0069