DEK again voted top in customer service at Apex 2004

Soldering & Surface Mount Technology

ISSN: 0954-0911

Publication date: 1 August 2004

Keywords

Citation

(2004), "DEK again voted top in customer service at Apex 2004", Soldering & Surface Mount Technology, Vol. 16 No. 2. https://doi.org/10.1108/ssmt.2004.21916bab.012

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited


DEK again voted top in customer service at Apex 2004

DEK again voted top in customer service at Apex 2004

Keywords: DEK, Awards

Two-times winner of Circuits Assembly Service Excellence Awards thanks customers, praises customer service teams.

After receiving the Circuits Assembly Service Excellence Award for the second year in succession at Apex 2004, DEK has thanked its customers for sharing their experiences with the industry by taking part in the Circuits Assembly survey.

DEK was the overall winner in the screen printing category, according to customer reviews of vendors' dependability, ease of use, responsiveness, technology, and value for price. DEK customers who responded to the survey gave very high marks – many of them perfect scores – to the DEK service teams, the equipment's dependability and to the DEK organization overall.

The DEK Process Support Products division (PSP) is a further example, delivering fast turnaround stencil manufacturing supported by overnight delivery, online purchasing for consumables and machine performance upgrades, and continues to invest in new technologies such as electroform stencils, to make optimal solutions readily available to DEK customers.

For more information, visit the Web site: www.dek.com