Asymtek voted best in customer service

Soldering & Surface Mount Technology

ISSN: 0954-0911

Article publication date: 1 August 2004

Keywords

Citation

(2004), "Asymtek voted best in customer service", Soldering & Surface Mount Technology, Vol. 16 No. 2. https://doi.org/10.1108/ssmt.2004.21916bab.010

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited


Asymtek voted best in customer service

Asymtek voted best in customer service

Keywords: Asymtek, Awards

The technical support team from Asymtek, A Nordson Company, was awarded the Circuits Assembly Service Excellence Award at the IPC/ APEX tradeshow held last month in Anaheim, California. The awards honour key companies in the electronics industry that excel in technical service. Asymtek was selected best supplier in the dispensing equipment category, and received the highest cumulative scores based on customer satisfaction ratings in five areas: technology, dependability, responsiveness, ease-of-use, and value for the dollar (Plate 3).

Plate 3 The technical support team from Asymtek was awarded the Circuits Assembly Service Excellence Award

The scores are based on direct customer comments through a third-party survey conducted online. "Asymtek is honoured to earn the award based on our customers' high standards and we appreciate the effort put into the survey," states Frank Murch, Asymtek's Director of Technical Support. "Asymtek's technical service team is committed to continual customer satisfaction, and welcomes feedback to ensure we are fulfilling their expectations."

Asymtek supplies award-winning automated fluid dispensing systems, specializing in semiconductor, surface mount, and electronics packaging applications. With over 20 years of experience, Asymtek is committed to providing innovative dispensing solutions and the best local support to customers worldwide.

For more information, visit the Web site: www.asymtek.com