DEK’s technology for the ePrinter age

Citation

(2004), "DEK’s technology for the ePrinter age", Soldering & Surface Mount Technology, Vol. 16 No. 1. https://doi.org/10.1108/ssmt.2004.21916aad.021

DEK’s technology for the ePrinter age

DEK’s technology for the ePrinter age

Keywords: DEK, Printing, Surface mount technology

DEK has redefined the ergonomics of machine user interfaces to dramatically increase productivity and machine utilisation. The new DEK Instinctiv™ user interface, announced at Productronica, also acts as the portal to content-rich technical support services via the Internet (Plate 8).

Plate 8 DEK Instinctiv™

DEK Instinctiv is a new user interface that draws on human factors techniques commonly found in virtual reality technologies to display complex machine and process data in an easily digestible form. Advanced graphical techniques, innovative features including TimeToGo real-time indication of consumable levels and extensive on-board help and error recovery allow operators using Instinctiv to achieve higher productivity with less training, maximise uptime and assess and optimise complex processes.

DEK Instinctiv is also the portal to the new DEK Interactiv portfolio of online support services. Interactiv enables users to independently query DEK’s knowledge servers based at technical centres around the world. These contain detailed process and set-up information, graphical tips and help, and are constantly updated and augmented by customer services teams. Voice communication with the DEK helpdesk network can also be activated at the push of a button. Operators can work collaboratively with remotely based DEK technical staff across a virtual private network (VPN), including sharing control of the machine to set-up perfect, fine-tune machine settings, and resolve machine issues.

The DEK Instinctiv user interface is initially available with DEK’s new Micron class Galaxy. Using wireless broadband connectivity across the shop floor, combined with up to the minute security features including Internet firewall and wireless encryption protocol (WEP), Galaxy can be connected to DEK knowledge servers via IPsec VPN tunnel technology without requiring extra cabling. There are extensive additional security features inherent in the machine hardware, and each Galaxy delivered is ready to connect immediately to DEK Interactiv subscription services.