TY  - JOUR
AB  - 
VL  - 32
IS  - 6
SN  - 1087-8572
DO  - 10.1108/sl.2004.26132fae.001
UR  - https://doi.org/10.1108/sl.2004.26132fae.001
AU  - Rader David
PY  - 2004
Y1  - 2004/01/01
TI  - What are customers thinking?
T2  - Strategy & Leadership
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/26
ER  -