Providing a better digital experience for employees

Abstract

Purpose

The purpose of this paper is to explain how, if company’s digital experience is a good one, employees can work efficiently and feel positive about their environment while, if a company’s digital experience is poor, staff can become unmotivated and avoid using the systems that are critical to the organization.

Design/methodology/approach

The authors consulted with user interface/user experience (UI/UX) professionals to explain why attention needs to be paid to UI/UX in the employee experience and how to assess an organization’s current situation.

Findings

It is possible to prevent poor UI/UX and keep employees satisfied by improving an organization’s digital employee experience using UX best practices from the tech companies who have invested billions in getting it exactly right.

Originality/value

Understanding UX principles allows you to observe and evaluate how the systems are working, then incorporate UX best principles into the design to boost productivity, happiness and output.

Citation

Raia, M. (2017), "Providing a better digital experience for employees", Strategic HR Review, Vol. 16 No. 2, pp. 71-75. https://doi.org/10.1108/SHR-01-2017-0004