TY  - JOUR
AB  - 
VL  - 27
IS  - 5
SN  - 0258-0543
DO  - 10.1108/sd.2011.05627ead.006
UR  - https://doi.org/10.1108/sd.2011.05627ead.006
PY  - 2011
Y1  - 2011/01/01
TI  - Staying ahead of the curve (the advantages of benchmarking techniques in customer service management)
T2  - Strategic Direction
PB  - Emerald Group Publishing Limited
Y2  - 2024/05/09
ER  -