Developing and Sustaining Change Capability VIA Learning Mechanisms: A Longitudinal Perspective on Transformation

Abstract

Increasing market pressures require organizations to rethink the development of change capability. Building a sustainable and flexible organization capable of responding in a timely manner to quickly changing customer demands without compromising technological excellence and quality is a complex task. This chapter builds on a five-year study of transformation efforts at a product development unit of Ericsson. The complexity of designing and managing learning mechanisms as both a transformation engine and a way to improve new product development is captured. The chapter points toward the challenges of designing and managing learning mechanisms that enhance organizational agility.

Citation

Fredberg, T., Norrgren, F. and (Rami) Shani, A.B. (2011), "Developing and Sustaining Change Capability VIA Learning Mechanisms: A Longitudinal Perspective on Transformation", (Rami) Shani, A.B., Woodman, R.W. and Pasmore, W.A. (Ed.) Research in Organizational Change and Development (Research in Organizational Change and Development, Vol. 19), Emerald Group Publishing Limited, Leeds, pp. 117-161. https://doi.org/10.1108/S0897-3016(2011)0000019007