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Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited
Help at Hand
Article Type: News and events From: Quality in Ageing and Older Adults, Volume 13, Issue 3
O2 Health has launched the UK’s first telecare service built around mobile technology, to health and social care providers. Help at Hand expands telecare support beyond the boundaries of the home giving people with long-term conditions the freedom, reassurance and support they need to go about their daily lives – outside of their immediate care environment. This is an important development in terms of providing high levels of care while saving the NHS resources at a crucial time.
Help at Hand is a complete mobile telecare service that encompasses an easy to carry mobile-enabled pendant or wristwatch connected to a secure web site and 24/7 alarm receiving centre. The service is developed specifically for health and social care settings where there is a major focus on using technology to improve care services, provide greater patient choice and manage healthcare resources more efficiently.
The use of telecare is proven to help delay or avoid unnecessary admission to care homes, reduce emergency call outs, days in hospital and importantly reduce risk to the user. In addition, where the cost benefit of existing telecare solutions has been assessed, it is estimated that a total of £5.8 million has been saved in care services – across just 1,722 service users in England.
The service includes:
A choice of specially designed devices that are discreet, easy to carry and connect individuals to an alarm receiving centre from anywhere in the UK with O2 mobile network coverage.
The secure Help at Hand web site which allows users, carers or social care organisations to efficiently manage the user’s individual profile setting up bespoke guidelines based on their care requirements detailing how to react to any issues as and when they arise.
A UK-based alarm receiving centre available 24 h a day, seven days a week, 365 days a year (British Standards certified and Telecare Services Association code of practice compliant).