Smart solutions to polymer challenges

Citation

(1999), "Smart solutions to polymer challenges", Pigment & Resin Technology, Vol. 28 No. 3. https://doi.org/10.1108/prt.1999.12928cab.043

Smart solutions to polymer challenges

Smart solutions to polymer challenges

Keywords BFGoodrich, Polymers, Problem solving

The Industrial Specialties Division of BFGoodrich Performance Materials introduces a new research tool that they claim saves valuable research time, offers quick solutions and provides quality follow-up information fast. At www.bfgsolutions.com, researchers can simplify their search for the BFGoodrich polymer that meets their specific formulating challenge within minutes through an innovative Problem Solver feature on the Web site.

By "Activating the Problem Solver," Web site users are instantly connected to a BFGoodrich database with hundreds of polymers. The Problem Solver guides users to input information about their particular application and needs. Then, it identifies the polymers that deliver the properties needed to enhance the formulation to determine the "E-Solution," which is the interactive result as termed by BFGoodrich. The E-Solution provides the product names and information that are most appropriate for these applications.

The industrial Specialties Division offers a broad range of high-performance polymers used to thicken, adhere, coat, cure, control flow, suspend, disperse particles, chelate, emulsify, toughen, flexibilize, inhibit scale or bind. They can be utilized in film and structural adhesives, water treatment compounds, composites, construction materials, coatings, agricultural applications, and mineral suspensions/dispersions, to name a few. BPGoodrich polymers will enhance any application working with water, solvent and/or 100 per cent solid systems.

"We're bridging the gap between research and solutions," explained Stijn Verschuuren, vice-president and general manager, Industrial Specialties. "We're helping customers meet their high-performance polymer challenges with fast, credible solutions on-line."

Once the E-Solution is revealed, BFGoodrich provides Web site users with access to additional information and a way to make direct contact with a BFGoodrich representative. Web site users can utilize the On-line Library to research background literature about the polymer that the Problem Solver has recommended. For more information or to place an order, the "Contact Us" option connects Web site users to BPGoodrich experts directly. The Web site acts as a catalyst for bringing together challenges and solutions. www.bfgsolutions.com is a value added service for customers, complementing, not replacing important customer contact.

Current BFGoodrich customers can also make use of this truly interactive site. The "Do Business On-line" function provides easy access to ordering products, gathering product literature or requesting product samples. In the near future, this function will have the ability to check order status, account status and available product inventory. A password system will be available to ensure customer information security.

In today's fast-paced business world, customers need quick solutions. 24-hour information and a partner that solves their problems. The BFGoodrich Web site and collateral package reflects a company that is striving to meet its customers' needs for the twenty-first century.

Details from BFGoodrich Performance Materials. Tel: +1 216 447 5000.