Success at the Enquiry Desk: Successful Enquiry Answering – Every Time (4th ed.)

Citation

Owen, T.B. (2003), "Success at the Enquiry Desk: Successful Enquiry Answering – Every Time (4th ed.)", Program: electronic library and information systems, Vol. 37 No. 4, pp. 281-281. https://doi.org/10.1108/prog.2003.37.4.281.7

The ten chapters cover expected areas associated with running an enquiry service – clarification, expectation, approach, strategies, sources, presentation and handling failure. Chapter 10 provides over 50 annotated entries for all the printed and digital sources mentioned in the text. These include: abstracts, statistics, news, bibliographies, reference works, online databases covering law, humanities, social sciences and technology. Each chapter is provided with copious examples and the whole is presented as a working tutorial.