TY - JOUR AB - VL - 4 IS - 1 SN - 1467-8047 DO - 10.1108/pmm.2003.27904aaa.002 UR - https://doi.org/10.1108/pmm.2003.27904aaa.002 PY - 2003 Y1 - 2003/01/01 TI - Note from the publisher T2 - Performance Measurement and Metrics PB - Emerald Group Publishing Limited Y2 - 2024/04/25 ER -