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Detection and analysis of emergency topic in social media considering changing roles of stakeholders

Xiaoyue Ma (School of Journalism and New Media, Xi'an Jiaotong University, Xi'an, China)
Pengzhen Xue (Department of Information Management, Xidian University, Xi'an, China)
Mingde Li (School of Journalism and New Media, Xi'an Jiaotong University, Xi'an, China)
Nada Matta (ICDTech-CICO Lab, Universite de Technologie de Troyes, Troyes, France)

Online Information Review

ISSN: 1468-4527

Article publication date: 3 June 2022

Issue publication date: 30 March 2023

325

Abstract

Purpose

Most of the existing studies on the evolution of emergency topics in social media focused on the emergency information demand of fixed user type in emergency while ignoring the changing roles of stakeholders during the emergency. Thus in this study, a three-dimensional dynamic topic evolution model is proposed, in which fine grained division of time, dynamic identification of stakeholders in the emergency, and emergency topic evolution based on both timeline and stakeholder's type are all considered.

Design/methodology/approach

Particularly the relevance between the tweets posted and the topic of emergency, the influence on the social network, and the attention of emergency topic are as well taken into account to quantitatively calculate the weight and ranking of stakeholders at different stages of the emergency. To verify the proposed model, an experimental demonstration was carried out under an emergency event posted on social media.

Findings

The results show that (1) based on the three-dimensional dynamic topic evolution model, the composition and ranking of stakeholders have obvious differences at different stages; (2) the emergency information needs and the sharing behavior of stakeholders on emergency information also indicate different preferences where the topic concerns of stakeholders at different stages have a strong relationship with their weight ranking; (3) the emergency topic evolution considering both the dynamics of emergency stakeholders and emergency information demand could more accurately reflect the changing regularity of social media users' attention to information in emergency events.

Originality/value

This study is one of first to investigate the emergency topic evaluation on social media by considering the dynamic changes of various stakeholders in emergency. It could not only theoretically provide more accurate method to understand how users share and search emergency information in social media, but also practically signify an information recommendation way in social media for emergency tracking.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-02-2021-0098.

Keywords

Acknowledgements

This work was supported by the National Natural Science Foundation of China (72174164), Social Science Foundation of Shaanxi Province of China (2021M004) and Special research project on the informatization of emergency management in Shaanxi Province (2021HZ1137).

Citation

Ma, X., Xue, P., Li, M. and Matta, N. (2023), "Detection and analysis of emergency topic in social media considering changing roles of stakeholders", Online Information Review, Vol. 47 No. 2, pp. 238-258. https://doi.org/10.1108/OIR-02-2021-0098

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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