TY  - JOUR
AB  - 
VL  - 17
IS  - 5
SN  - 0960-4529
DO  - 10.1108/msq.2007.17.5.594.7
UR  - https://doi.org/10.1108/msq.2007.17.5.594.7
AU  - Narasimhan K.
PY  - 2007
Y1  - 2007/01/01
TI  - Quality Management: Creating and Sustaining Organizational Effectiveness
T2  - Managing Service Quality: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 594
EP  - 595
Y2  - 2024/04/23
ER  -