Keywords
Citation
(2005), "Thermo Electron wins Omega NorthFace ScoreBoard Award for excellence in customer service", Microelectronics International, Vol. 22 No. 3. https://doi.org/10.1108/mi.2005.21822cab.007
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited
Thermo Electron wins Omega NorthFace ScoreBoard Award for excellence in customer service
Thermo Electron wins Omega NorthFace ScoreBoard Award for excellence in customer service
Keywords: Quality awards, Electronics industry
Thermo Electron Corporation has recently been presented with two Omega NorthFace ScoreBoard awards for excellence in customer service. The awards were established in 2000 by the Omega Management Group Corp. to recognise companies that receive high scores when rated by their own customers for their product quality, technical support, documentation, sales and marketing, field service, account management and training. Omega surveyed more than 3,000 of Thermo's customers during 2004 to evaluate two unique areas of customer service – installation satisfaction and field service. Results indicated that 97 percent of respondents would recommend the company's products and services to others.
Plate 1
Ronald George with the Omega Northface Award
Ronald George (Plate 1), Services Product Manager for Thermo Electron's scientific instruments business, comments: “We at Thermo Electron Corporation not only offer exceptional service to our customers, but we also try to exceed their expectations, a fact that explains our established loyal customer base. It is our policy to conduct regular surveys among our customers and we use the valuable input from these surveys to further develop our comprehensive laboratory services. By monitoring customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality service possible.”
For more information, visit the web site: www.thermo.com/service