TY - JOUR AB - VL - 8 IS - 2 SN - 1368-3047 DO - 10.1108/mbe.2004.26708bab.002 UR - https://doi.org/10.1108/mbe.2004.26708bab.002 PY - 2004 Y1 - 2004/01/01 TI - The total quality tool kit T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/03/28 ER -