TY - JOUR AB - VL - 7 IS - 3 SN - 1368-3047 DO - 10.1108/mbe.2003.26707caa.001 UR - https://doi.org/10.1108/mbe.2003.26707caa.001 AU - Bourne Mike AU - Kennerley Mike AU - Bourne Pippa PY - 2003 Y1 - 2003/01/01 TI - Future directions T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/09/21 ER -