TY  - JOUR
AB  - 
VL  - 5
IS  - 4
SN  - 1368-3047
DO  - 10.1108/mbe.2001.26705daf.007
UR  - https://doi.org/10.1108/mbe.2001.26705daf.007
PY  - 2001
Y1  - 2001/01/01
TI  - Misplaced marketing: a service economy whose employees say "customer service is not my job!
T2  - Measuring Business Excellence
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/25
ER  -