Citation
(2001), "High-performing, loyal employees: the real way to implement strategy", Measuring Business Excellence, Vol. 5 No. 3. https://doi.org/10.1108/mbe.2001.26705caf.003
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
High-performing, loyal employees: the real way to implement strategy
High-performing, loyal employees: the real way to implement strategy
J.F. Michlitsch, Strategy & Leadership (UK), Vol. 28 No. 6, November-December 2000
Argues that there is a financial benefit in cultivating loyal employees who serve customers well, suggesting that companies would do well to focus on the employees who implement strategy and not just on the managers who develop it. Notes the increasing incidence of long hours, stress-related illness, burnout and non-attendance because of family commitments. Advocates a combination of mission and strategy, selection and training, company culture, communication and information and rewards to develop the skills and commitment of the workforce. Explains that a clear and compelling strategy results in clear goals and that individuals prefer to work for companies that are consistently successful. Cites a series of examples of companies with a distinctive company culture and reputation which aids recruitment, noting the need for a balance between skills and challenges. Points out the need for employees to know what is expected of them if they are to succeed and recommends linking pay to performance.
Quality focus says: A technical article with implications for both research and practice.