Citation
(2001), "Business process re-engineering implementations using Internet technology", Measuring Business Excellence, Vol. 5 No. 2. https://doi.org/10.1108/mbe.2001.26705baf.003
Publisher
:Emerald Group Publishing Limited
Copyright © 2001, MCB UP Limited
Business process re-engineering implementations using Internet technology
Business process re-engineering implementations using Internet technology
M.G. Wells, Business Process Management Journal (UK), Vol. 6 No. 2, 2000
Examines the conditions necessary for successful business process re-engineering (BPR) implementation using Internet technology. Uses the findings of a survey of organizations within a wide range of industries that had used Internet technology to implement BPR projects, to test the effect of four organizational enablers on the successful implementation of BPR: organizational culture, resource management, resistance management and change management. Draws conclusions in relation to each of these variables, based on the findings of the exercise: employees should be involved throughout BPR analysis, development and implementation phases; regardless of how successful the implementation of BPR, there appears to be no great need for additional resources due to the easy availability, low cost, ease of training and easy implementation of Internet technology; Internet technology may prevent employees' resistance by allowing them to easily acquire skills necessary to work with Internet applications; and BPR projects using Internet technology can change how an organization functions.
Quality focus says: Results of a survey covering aspects of technology and BPR with implications both for research and practice.