TY  - JOUR
AB  - 
VL  - 5
IS  - 2
SN  - 1368-3047
DO  - 10.1108/mbe.2001.26705bab.004
UR  - https://doi.org/10.1108/mbe.2001.26705bab.004
AU  - Gummesson Evert
PY  - 2001
Y1  - 2001/01/01
TI  - Are you looking forward to your surgery?
T2  - Measuring Business Excellence
PB  - Emerald Group Publishing Limited
Y2  - 2024/05/05
ER  -