TY - JOUR AB - VL - 5 IS - 2 SN - 1368-3047 DO - 10.1108/mbe.2001.26705bab.003 UR - https://doi.org/10.1108/mbe.2001.26705bab.003 AU - "Chip" Pierpoint H.W. PY - 2001 Y1 - 2001/01/01 TI - Preventing e-business pain T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/09/21 ER -