Citation
(2000), "Marginalization of quality: is there a case to answer?", Measuring Business Excellence, Vol. 4 No. 4. https://doi.org/10.1108/mbe.2000.26704daf.006
Publisher
:Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Marginalization of quality: is there a case to answer?
Marginalization of quality: is there a case to answer?
B.G. Dale, R.T. Williams and T. van der Wiele, The TQM Magazine (UK), Vol. 12 No. 4, 2000
Touches on quality history from the 1920s to modern day, positing various questions as to quality's relevance to today's businesses. Points to shifts of focus in several areas, e.g. process control to process management, and TQM to excellence, as indicators of a marginalization of quality. Mentions, inter alia, the public sector along with quality definition confusion arising from a plethora of quality awards as catalysts for this change. Argues, however, that "old style" quality is re-emerging because of savings it can bring. Regards e-commerce as key to a TQM return as TQM has the necessary components for effectively operating such Internet-supply chain operations. Mentions several multinationals entering Internet purchasing. Sees six sigma also, as bringing process control back into process management, citing General Electric and Allied Signal's chairpersons as advocates of the discipline. Expands on the foregoing, and concludes quality and continuous improvement still have a future.
Quality focus says:Details the savings TQM can bring.