TY - JOUR AB - VL - 4 IS - 4 SN - 1368-3047 DO - 10.1108/mbe.2000.26704daf.005 UR - https://doi.org/10.1108/mbe.2000.26704daf.005 PY - 2000 Y1 - 2000/01/01 TI - TQM as a management system consisting of values, techniques and tools T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/04/25 ER -