TY - JOUR AB - VL - 4 IS - 4 SN - 1368-3047 DO - 10.1108/mbe.2000.26704dab.001 UR - https://doi.org/10.1108/mbe.2000.26704dab.001 AU - Oakland Professor PY - 2000 Y1 - 2000/01/01 TI - Spotlight T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/04/25 ER -