TY - JOUR AB - VL - 4 IS - 4 SN - 1368-3047 DO - 10.1108/mbe.2000.26704daa.002 UR - https://doi.org/10.1108/mbe.2000.26704daa.002 AU - Cao Guangming AU - Clarke Steve AU - Lehaney Brian PY - 2000 Y1 - 2000/01/01 TI - TQM and organisational change T2 - Measuring Business Excellence PB - Emerald Group Publishing Limited Y2 - 2024/09/24 ER -