CitationDownload as .RIS
Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited
Business Focused IT and Service Excellence (2nd ed.)
Article Type: Book reports From: Kybernetes, Volume 38, Issue 9
David MillerBCS PublishingSwindon2008 (May)208 pp.ISBN: 978-1-902505-88-6£24.95*
A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers, is central to this radical re-think on service delivery. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve.
Another proven second edition. For further information, please visit the web site: www.bcs.org/books/businessfocus