TY - JOUR AB - VL - 38 IS - 9 SN - 0368-492X DO - 10.1108/k.2009.06738iae.004 UR - https://doi.org/10.1108/k.2009.06738iae.004 PY - 2009 Y1 - 2009/01/01 TI - A Pragmatic Guide to Business Process Modelling (2nd ed.) T2 - Kybernetes PB - Emerald Group Publishing Limited Y2 - 2024/05/13 ER -