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Impact of technostress and information technology support on HRIS user satisfaction: a moderation study through technology self-efficacy

Hadziroh Ibrahim (School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Malaysia)
Md. Lazim Mohd Zin (School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Malaysia)
Attia Aman-Ullah (School of Business Management, College of Business, Universiti Utara Malaysia, Sintok, Malaysia) (Faculty of Management Sciences, Preston University, Islamabad, Pakistan) (Faculty of Business and Communication, Universiti Malaysia Perlis, Arau, Malaysia)
Mohd Razif Mohd Ghazi (Group Information Technology Bina Darulaman Bhd., Sintok, Malaysia)

Kybernetes

ISSN: 0368-492X

Article publication date: 26 May 2023

Issue publication date: 30 October 2024

597

Abstract

Purpose

This research aimed to determine the relationship between technostress and information technology support (IT) and HRIS-related user satisfaction. The study also investigated the moderating influence of technological self-efficacy on the links between technostress, IT support, and HRIS user satisfaction.

Design/methodology/approach

This quantitative study used the deductive research approach. The study's population was HRIS users from 37 Malaysian public sector organizations. The judgmental sampling technique was employed, and the sample size was 490. Data analysis was conducted through SPSS and PLS-SEM.

Findings

The study showed that technostress is significantly associated with HRIS user satisfaction. While IT support, results show that literacy support, technological support, and technological involvement facilities significantly correlate with HRIS user satisfaction. In contrast, innovation support had an insignificant relationship with HRIS user satisfaction. The study also tested the moderation effect of technology self-efficacy in the relationships and found that technology self-efficacy only moderated the association of technostress and HRIS user satisfaction.

Practical implications

HR departments of government agencies can use the study's findings to understand to what extent HRIS system users are satisfied and what needs to be done to improve the HRIS system. The study also sheds light on the technological pressures that employees encounter.

Originality/value

Present study contributed to the literature by developing a study model of technostress, information technology support, technology self-efficacy, and HRIS user satisfaction. Further, the relationship of technostress with HRIS user satisfaction and the moderating effect of technology self-efficacy was explored for the first time, representing the study's novelty. The study also contributed to social cognitive theory and the theory of reasoned action by exploring attitudinal and behavioral aspects along with the cognitive aspects of users.

Keywords

Acknowledgements

The authors are grateful to the anonymous referees of the journal for their extremely useful suggestions to improve the quality of the paper.

Citation

Ibrahim, H., Mohd Zin, M.L., Aman-Ullah, A. and Mohd Ghazi, M.R. (2024), "Impact of technostress and information technology support on HRIS user satisfaction: a moderation study through technology self-efficacy", Kybernetes, Vol. 53 No. 10, pp. 3707-3726. https://doi.org/10.1108/K-01-2023-0018

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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