TY  - JOUR
AB  - 
VL  - 21
IS  - 5
SN  - 0887-6045
DO  - 10.1108/jsm.2007.07521eaf.001
UR  - https://doi.org/10.1108/jsm.2007.07521eaf.001
PY  - 2007
Y1  - 2007/01/01
TI  - Executive summary and implications for managers and executives
T2  - Journal of Services Marketing
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/19
ER  -