Branded Customer Service: The New Competitive Edge

Jeremy J. Sierra (Assistant Professor, Northern Arizona University)

Journal of Product & Brand Management

ISSN: 1061-0421

Publication date: 1 December 2005




Sierra, J. (2005), "Branded Customer Service: The New Competitive Edge", Journal of Product & Brand Management, Vol. 14 No. 7, pp. 468-469.

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Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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