Benchmarking as a performance management tool: experiences among municipalities in North Carolina

Abstract

Benchmarking takes three distinct forms in the public sector, each serving a different purpose. When applied properly and with care, benchmarking is a performance improvement technique that can yield tangible results, as demonstrated by the North Carolina cities of Greensboro, Wilmington, and Winston-Salem.

Citation

Ammons, D.N. (2000), "Benchmarking as a performance management tool: experiences among municipalities in North Carolina", Journal of Public Budgeting, Accounting & Financial Management, Vol. 12 No. 1, pp. 106-124. https://doi.org/10.1108/JPBAFM-12-01-2000-B005