TY  - JOUR
AB  - 
VL  - 23
IS  - 4
SN  - 1757-5818
DO  - 10.1108/josm.2012.08523daa.001
UR  - https://doi.org/10.1108/josm.2012.08523daa.001
AU  - Gummesson Evert
AU  - Mele Cristina
AU  - Polese Francesco
PY  - 2012
Y1  - 2012/01/01
TI  - The Naples Forum on Service: what’s ahead in service?
T2  - Journal of Service Management
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/26
ER  -