TY  - JOUR
AB  - 
VL  - 20
IS  - 2
SN  - 1757-5818
DO  - 10.1108/josm.2009.08520baa.001
UR  - https://doi.org/10.1108/josm.2009.08520baa.001
AU  - Baron Steve
AU  - Patterson Anthony
AU  - Oakes Steve
AU  - Harris Kim
PY  - 2009
Y1  - 2009/01/01
TI  - Best papers from the AMA SERVSIG International Research Conference 2008
T2  - Journal of Service Management
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/23
ER  -