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Exploring knowledge management technologies to enhance sustainability and mitigate technostress from a collaborative perspective

Jihye Lim (Integrated Major in Smart City Global Convergence, Technology Management Economics and Policy Program (TEMEP), Seoul National University, Seoul, Republic of Korea)
Junseok Hwang (Integrated Major in Smart City Global Convergence, Technology Management Economics and Policy Program (TEMEP), Seoul National University, Seoul, Republic of Korea)

Journal of Knowledge Management

ISSN: 1367-3270

Article publication date: 12 November 2024

76

Abstract

Purpose

The relevance of digital technology and knowledge management (KM) has been increasing continuously owing to their importance in sustainability. However, research on which technology leads to collaboration in KM and how it affects sustainability is lacking. Therefore, this study aims to analyze knowledge collaboration management technologies for sustainable growth based on academic literature and technology patents.

Design/methodology/approach

This paper analyzed current technology and academic trends in KM using BERTopic, an artificial intelligence natural language processing model, and proposed future promising candidate technologies and potential application areas in terms of collaboration and sustainability.

Findings

From the textual data of research papers and patents, this paper extracted 10 and 47 major topics, respectively. Moreover, five potential and feasible candidate patents along with their applicable fields were recommended.

Originality/value

The strength of this study is its analysis of the technologies affecting collaboration and sustainability in KM. This paper found that new digital technologies (i.e. artificial intelligence, cloud computing and big data) impact organizations’ KM and have the potential for collaboration. Digital technologies have a positive impact on corporate smartness directly and sustainability and inclusion indirectly. This paper argued that organizations should understand and identify various promising technological factors and apply them to their KM from a collaboration perspective.

Keywords

Acknowledgements

Author contributions Jihye Lim: Conceptualization, Data curation, Formal analysis, Investigation, Methodology, Software, Validation, Visualization Writing – original draft, Writing – review & editing; Junseok Hwang: Conceptualization, Methodology, Writing – review & editing, Supervision, Project administration, Funding acquisition.

Conflicts of interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

Data statement: The data that support the findings of this study are available from [Scopus, Google Patents] upon request. Restrictions apply to the availability of these data, which were used under license for this study. Data are not publicly available due to [copyright issues], but are available from the authors upon reasonable request and with permission of [Scopus, Google Patents].

Citation

Lim, J. and Hwang, J. (2024), "Exploring knowledge management technologies to enhance sustainability and mitigate technostress from a collaborative perspective", Journal of Knowledge Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JKM-12-2023-1304

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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