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Impact of e-government on citizen engagement: the role of government reputation and digital divide

Toan Khanh Tran Pham (Graduate School, Ho Chi Minh City Open University, Ho Chi Minh City, Vietnam)
Quyen Le Hoang Thuy To Nguyen (School of Government, College of Economics, Law and Government, University of Economics Ho Chi Minh City, Ho Chi Minh City, Vietnam)

Journal of Information, Communication and Ethics in Society

ISSN: 1477-996X

Article publication date: 20 September 2024

Issue publication date: 22 November 2024

147

Abstract

Purpose

Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens’ engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship.

Design/methodology/approach

Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares – structural equation modeling method to examine hypotheses.

Findings

The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus.

Practical implications

The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD.

Originality/value

By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government.

Keywords

Acknowledgements

This research is partly funded by University of Economics Ho Chi Minh City, Vietnam.

Citation

Tran Pham, T.K. and Le Hoang Thuy To Nguyen, Q. (2024), "Impact of e-government on citizen engagement: the role of government reputation and digital divide", Journal of Information, Communication and Ethics in Society, Vol. 22 No. 4, pp. 419-433. https://doi.org/10.1108/JICES-08-2023-0109

Publisher

:

Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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