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Innovative horizons: the role of cultural intelligence in encouraging constructive deviance and the mediating role of employee engagement in hotels

Shazia Bukhari (Shri Mata Vaishno Devi University, Katra, India)
Basit Abas (Shri Mata Vaishno Devi University, Katra, India) (Institute of Public Enterprise, Hyderabad, India)
Muhammad Farrukh (Department of Economics, Shenzhen MSU-BIT University, Shenzhen, China)
Safura Muzaffar Zargar (Central University of Kashmir, Ganderbal, India)

Journal of Hospitality and Tourism Insights

ISSN: 2514-9792

Article publication date: 8 October 2024

69

Abstract

Purpose

The purpose of this paper is to study the influence of cultural intelligence on employee engagement and constructive deviant behavior in the workplace. It also captures the moderating role of organizational support in the relationship between employee engagement and constructive deviance.

Design/methodology/approach

Data were collected through a questionnaire (n = 416) from hotel industry employees using a convenience sampling approach. The hypotheses were tested using structural equation modeling.

Findings

The results suggest that cultural intelligence has a significant positive relationship with constructive deviance, and employee engagement also mediates this relationship between cultural intelligence and constructive deviance.

Practical implications

Drawing on the findings of this study, we offer several practical implications for practitioners. We suggest that organizations should invest in training programs that may help employees increase their knowledge, skills and attitudes toward different cultures; in doing so, employees may develop a sense of inclusivity and appreciation for diverse cultures.

Originality/value

First, by concentrating on those working in the hotel industry, this study offers a more effective explanatory perspective on the social cognitive theory for future research. Second, this study explored hotel workers' constructive deviations, particularly in non-Western contexts.

Keywords

Acknowledgements

The authors affirm that the manuscript was composed entirely by themselves, without the aid of any machine learning or artificial intelligence tools in the development of the core content. However, AI tools, such as OpenAI, Paperpal, and Grammarly, were utilized exclusively to check typographical and grammatical errors, ensure correct punctuation and formatting consistency, and enhance sentence flow. Following this automated proofreading, the manuscript underwent a comprehensive manual review by all authors to guarantee the accuracy of the content and prevent any potential misrepresentation.

Citation

Bukhari, S., Abas, B., Farrukh, M. and Zargar, S.M. (2024), "Innovative horizons: the role of cultural intelligence in encouraging constructive deviance and the mediating role of employee engagement in hotels", Journal of Hospitality and Tourism Insights, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JHTI-01-2024-0116

Publisher

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Emerald Publishing Limited

Copyright © 2024, Emerald Publishing Limited

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