Unlocking the benefits of diversity among healthcare workforces: a holistic view
Journal of Health Organization and Management
ISSN: 1477-7266
Article publication date: 17 January 2023
Issue publication date: 18 April 2023
Abstract
Purpose
The increasing diversity among workforces – as well as the increasing diversity among patient populations served – offers a variety of opportunities and potential pitfalls for healthcare organizations and leaders. To unravel this complexity, the authors aim to holistically understand how to maximize provider and patient experiences regardless of (1) the degree to which diversity is present or lacking, and (2) the type(s) of diversity under consideration.
Design/methodology/approach
This conceptual paper develops a framework that combines three organizational behavior theories – emotional labor theory, similarity-attraction theory and climate theory – with evidence from the broader healthcare literature.
Findings
Authentic interactions yield positive outcomes for providers (i.e. improved job attitudes and work-related well-being) and patients (i.e. patient satisfaction) and acts as a mediator between demographic diversity and positive outcomes. Demographic similarity facilitates authentic interactions, whereas demographic diversity creates an initial barrier to engaging authentically with others. However, the presence of a positive diversity climate eliminates this barrier.
Originality/value
The authors offer a conceptual model to unlock positive outcomes – including reduced absenteeism, better morale and improved patient satisfaction – regardless of the level and types of diversity present within the workforce. In addition to deriving an agenda for future research, the authors offer practical applications regarding how diversity can be more effectively managed and promoted within healthcare organizations.
Keywords
Acknowledgements
The authors do not have any potential conflicts of interest or support from a third party to declare for this research.
Citation
Perrigino, M.B. and Jenkins, M. (2023), "Unlocking the benefits of diversity among healthcare workforces: a holistic view", Journal of Health Organization and Management, Vol. 37 No. 2, pp. 177-193. https://doi.org/10.1108/JHOM-06-2022-0163
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited