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Corporate social responsibility and person-centered care: a scoping review

Sandra C. Buttigieg (Department of Health Services Management, University of Malta, Msida, Malta)
Gianpaolo Tomaselli (Department of Health Services Management, University of Malta, Msida, Malta)
Vivienne Byers (National College of Ireland, Dublin, Ireland)
Maria Cassar (Department of Nursing, University of Malta, Msida, Malta)
Trond Tjerbo (University of Oslo, Oslo, Norway)
Aldo Rosano (National Institute for Public Policies Analysis, Rome, Italy)

Journal of Global Responsibility

ISSN: 2041-2568

Article publication date: 24 June 2019

Issue publication date: 11 October 2019

410

Abstract

Purpose

The aim of this paper was to explore the linkage between corporate social responsibility (CSR) and person-centered care (PCC). The scope of the review was, therefore, to identify whether – as a result of such linkage – CSR may be a potential vehicle for delivering PCC within health-care organizations.

Design/methodology/approach

Data were retrieved by searching multiple keywords on PubMed, Medline and Scopus databases with inclusion/exclusion criteria based on years of publication from 2001 to 2018, language, no geographic restrictions, paper focus, research and document types. A total of 56 articles (N =56) were selected and reviewed. Thematic analysis was conducted to identify and compare the main features of PCC and CSR.

Findings

The findings revealed that while CSR and PCC are interrelated, CSR features are not being exploited in their entirety in formalizing PCC as part of the CSR strategy. In particular, the two salient CSR features explicitly referred to in conjunction with explicit PCC characteristics are quality of care and health communication. Furthermore, patients’ rights and dignity were the leading implicit CSR features mentioned in conjunction with both explicit and implicit PCC characteristics.

Research limitations/implications

Subjectivity of researchers, limited number of databases and publication types included are the main limitations of this research.

Originality/value

To the best of the authors’ knowledge, this is the first paper analyzing CSR and PCC in an interrelated way.

Keywords

Citation

Buttigieg, S.C., Tomaselli, G., Byers, V., Cassar, M., Tjerbo, T. and Rosano, A. (2019), "Corporate social responsibility and person-centered care: a scoping review", Journal of Global Responsibility, Vol. 10 No. 4, pp. 289-306. https://doi.org/10.1108/JGR-01-2019-0006

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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