TY  - JOUR
AB  - 
VL  - 9
IS  - 4
SN  - 1472-5967
DO  - 10.1108/jfm.2011.30809daa.001
UR  - https://doi.org/10.1108/jfm.2011.30809daa.001
AU  - Tucker Matthew
AU  - Pitt Michael
PY  - 2011
Y1  - 2011/01/01
TI  - The importance of customer satisfaction in FM
T2  - Journal of Facilities Management
PB  - Emerald Group Publishing Limited
Y2  - 2024/05/07
ER  -