TY  - JOUR
AB  - 
VL  - 24
IS  - 9
SN  - 0309-0590
DO  - 10.1108/jeit.2000.00324iab.011
UR  - https://doi.org/10.1108/jeit.2000.00324iab.011
PY  - 2000
Y1  - 2000/01/01
TI  - Delivering customer care: Italian Post Office
T2  - Journal of European Industrial Training
PB  - Emerald Group Publishing Limited
Y2  - 2024/04/19
ER  -