Keywords
Citation
(2000), "Introducing Investors in People", Journal of European Industrial Training, Vol. 24 No. 7. https://doi.org/10.1108/jeit.2000.00324gae.005
Publisher
:Emerald Group Publishing Limited
Copyright © 2000, MCB UP Limited
Introducing Investors in People
Introducing Investors in People
Mary S. McluskeyKogan Page1999160 pagesISBN 0 7494 3103 2£16.99 (paperback)Keywords: Quality management, Assessment, Case studies
The new updated edition of this book now links Investors in People (IiP) to the European Foundation Quality Model (EFQM) for business excellence and includes a number of new case studies giving examples of EFQM usage. It also now covers the changes to the IiP assessment process and the final chapter focuses on learning within organisations.
The book explains how to plan, implement and troubleshoot an IiP programme, using case studies and exercises, through the following stages:
- •
self-audit against the standard;
- •
development activities and action plans;
- •
self-assessment;
- •
recognition;
- •
maintaining the standard;
- •
three-year review cycle.
The case studies describe prominent companies that have used the national standard to focus their business development. Examples include: a 62 per cent increase in turnover and a 60 per cent increase in profitability; a reduction in accidents of 27 per cent over three years; a saving of 52 per cent of insurance costs for drivers after an extensive training programme; and a 31 per cent increase in the number of clients.