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A comparison of parent reported outcome with experience of services

Shelley Marie Norman (Child Health Group, University of Exeter Medical School, Exeter, UK)
Tamsin Ford (Institute of Child Health, University of Exeter Medical School, Exeter, UK)
William Henley (Institute of Health Research, University of Exeter Medical School, Exeter, UK)
Robert Goodman (Institute of Psychiatry, Psychology and Neuroscience, Kings College London, London, UK)

Journal of Children's Services

ISSN: 1746-6660

Article publication date: 20 June 2016

304

Abstract

Purpose

Routine outcome monitoring (ROM) is currently seen as a key driver for service improvement at individual, team and service level. The purpose this paper is to explore the relationships between a patient (parent) reported outcome measure (PROM), a practitioner reported outcome measure, and a patient (parent) reported experience measure (PREM).

Design/methodology/approach

A cohort of 302 primary school-age children was recruited and followed for one year from consecutively accepted referrals to three teams within two English Child and Adolescent Mental Health Services (CAMHS). Parents completed the Strengths and Difficulties Questionnaire (a PROM) and practitioners completed the Clinician Global Assessment Scale at baseline, six and 12 months; parents completed the Experience of Services Questionnaire (a PREM) at six and 12 months.

Findings

PROM and practitioner reported outcome measure data suggested poor clinical outcome in terms of symptoms, impact and levels of functioning but were accompanied by PREM evidence of high levels of satisfaction. There was an unexpectedly low correlation ( < 0.2) between both measures of outcome and satisfaction.

Originality/value

This paper fulfils a need to explore the relationships between different outcome measures to contribute to the understanding of ROM its validity.

Keywords

Citation

Norman, S.M., Ford, T., Henley, W. and Goodman, R. (2016), "A comparison of parent reported outcome with experience of services", Journal of Children's Services, Vol. 11 No. 2, pp. 157-169. https://doi.org/10.1108/JCS-04-2015-0015

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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