TY - JOUR AB - VL - 26 IS - 7 SN - 0885-8624 DO - 10.1108/jbim.2011.08026gaa.003 UR - https://doi.org/10.1108/jbim.2011.08026gaa.003 PY - 2011 Y1 - 2011/01/01 TI - Service innovation in business-to-business firms T2 - Journal of Business & Industrial Marketing PB - Emerald Group Publishing Limited Y2 - 2024/04/24 ER -