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Viability amid systemic crisis: the CORER framework

Tiziana Russo-Spena (Department of Economics, Management and Institutions, University of Naples Federico II, Naples, Italy)
Cristina Mele (Department of Economics, Management and Institutions, University of Naples Federico II, Naples, Italy)
Valtteri Kaartemo (Turku School of Economics, University of Turku, Turku, Finland)
Francesco Caputo (Department of Economics, Management and Institutions, University of Naples Federico II, Naples, Italy)
Marialuisa Marzullo (Department of Economics, Management and Institutions, University of Naples Federico II, Naples, Italy)

Journal of Business & Industrial Marketing

ISSN: 0885-8624

Article publication date: 16 August 2022

Issue publication date: 15 February 2023

203

Abstract

Purpose

The COVID-19 wave spread all over the global market, affecting all industries. This paper aims to develop the understanding of how service systems can enhance their viability when facing rapid systemic changes.

Design/methodology/approach

The authors use data from Reddit, and particularly the subreddit r/coronavirus, to identify posts that discuss the impact of coronavirus on business. The authors use an algorithm to scrape the data with business-related search terms and elaborate relevant posts.

Findings

The findings show key topics and related sentiments on the impact of COVID-19 on business. Service systems can enhance viability by identifying alternative paths for emerging opportunities (by being creative), seize opportunities offered by the changing environment (by being opportunistic), not compromise conditions for internal balance (by being resilient), focus attention on critical purposes (by being essential) and perform nonharmful actions (by being responsible).

Originality/value

This paper proposes a framework depicting five possible key enhancers of viability to face a systemic crisis. In brief, companies need to ensure that they are creative, opportunistic, resilient, essential and responsible.

Keywords

Citation

Russo-Spena, T., Mele, C., Kaartemo, V., Caputo, F. and Marzullo, M. (2023), "Viability amid systemic crisis: the CORER framework", Journal of Business & Industrial Marketing, Vol. 38 No. 4, pp. 802-812. https://doi.org/10.1108/JBIM-07-2021-0350

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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